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Raichel.aiConversation AI lacked a centralized, contextual record of past interactions, making audits, reviews, and insight extraction difficult. So, we’re glad to include automatically generated conversation summaries and full transcripts for every Conversation AI session. Let’s check how to use this feature!
Raichel.aiManaging customer expectations during a conversation requires significant mental effort. We’ve added Conversation Views to help you make this switch easier. With it, you can save your most-used conversation filters as reusable views, so you can switch focus instantly without rebuilding filters every time. Let’s check how to use it!
Raichel.aiTraining your Conversation AI Bot to reflect your voice is an ongoing process. As it learns and evolves, continuous monitoring of its interactions with customers remains essential.
Raichel.aiYour conversation bot helps you carry customer interactions with less effort. However, when a specific phrase or condition is met that would normally cause you to end the conversation how do you teach the bot to stop? With this new action, you can create an auto-stop when these conditions are met, such as the customer saying goodbye.
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